Features Benefits

On Demand Access

Using the on demand Mobile Feedback Management System™ is as easy as logging on to any website from your PC, laptop or mobile browser. With our web-based system, you will enter your secure and customized Management System with your own dedicated log-in credentials.

Customizable Management Dashboard (sample view above)

Your entry point is your Dashboard which enables you to quickly see your real time Mobile Marketing activity results as they happen. Setting up Mobile Loyalty & Rewards Clubs is simple and you'll be able to view and interact with your mobile customer database with a few mouse clicks.

From the Dashboard you can drill down deeper into the results and generate multiple graph and chart views of the results as well as querying different time periods or locations for easy and quick trend analysis. If you like a particular group of graphs or charts over certain time periods you also have the opportunity to create default Dashboard views; saving you the time on your next visits to drill down into specific results. Additional data export to Excel, XML and CSV is also supported.

Real Time Automation & Accuracy

One of our core Mobile Marketing products are Customer Satisfaction Surveys and Questionnaires. Gone are the days of collecting hand written Survey Cards and then going through the tedium of tallying up the results; usually long after your customers have left your establishment. With the Front Door Insights Mobile Feedback Management System™ you can view your Survey or Customer Satisfaction Results instantly as they happen in real time which allows you the opportunity to act on those results if an immediate Service Recovery is needed and reward or communicate with your Customers while they are still in your store.

Creating a new Customer Satisfaction Survey or Questionnaire.

Our Survey Manager features a simple user interface and enables anyone to create a new survey and have it activated and ready for SMS text message interoperability in just minutes! Question types available include multiple choice, multi-select, rating scale questions, Net Promoter Score question, Permission-based marketing Opt-in question and a free form text question type.

By opting in to any of your Mobile Marketing services, your customers have agreed to receive further promotional SMS text messages from your business, enabling you to automatically build a Mobile Customer database! Sending out targeted or 'blast' promotional SMS Text Messages or Coupons to grow customer loyalty, encourage repeat business and ultimately drive more sales is easy with our platform.

Communicate Quickly with your Team

Finally, we’ve also included functionality within the Front Door Insights Mobile Feedback Management System™ for colleagues and co-workers to communicate with each other via SMS text message and email. As an example, while viewing your restaurant’s Survey Results from home near the end of a dining period you could quickly send out a congratulatory SMS text to each of your employees for a job well done from the SMS text message interface. Improve your company communications and foster team building and positive reinforcement with just a few keystrokes from your PC, laptop or mobile browser.

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	Features and Benefits
	Customize & Capitalize
	Mobile Feedback Now
	Leverage Your Mobile Customer Database