Standard Messaging Program (No Premium Message Charges)
Front Door Insights utilizes a Standard SMS Text Messaging Program for their Services which mean users never pay a premium to send or receive an SMS Text reply to a survey or customer satisfaction comment card; users simply pay their Wireless Service Provider according to their current text messaging usage agreement. Users are informed that standard message charges apply on confirmation text message replies from Front Door Insights.

Anyone with a mobile phone can utilize the service and there is no pre-registration requirement.

Permission-based Marketing
By texting in a reply to a Survey, Comment Card or Customer Satisfaction Poll, users have agreed to interact with the business. Users will also always be asked whether or not they wish to receive future promotional information from the business. Only those customers who agree to interact will receive future SMS text message promotional information.

Opting Out
If users wish to no longer receive further SMS text message promotional information an easy and quick “opt out” method is available by texting STOP to 20673, Front Door Insights’ standard charge Short Code.

Support
Users who wish to receive further information on the business’ specific survey and/or promotional information can text HELP to 20673, Front Door Insights’ standard charge Short Code.